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For years I was often involved in the implementation of what was then considered a major IT project. Many months would be taken up on the design, development, deployment and testing of a customer relationship management system (CRM) or a management information system (MIS). These projects required an ever increasingly large team of people, from me, the customer, to a software vendor, who would provide the software and the necessary engineers to install and configure it. They would be complimented by a hardware vendor to install the necessary servers to make keep it all running, and then there would be in in house team of advisors constantly changing their minds on how the whole things should work. It was a nightmare.
Thankfully major software vendors realised that this drawn out process of getting their software onto the desktops of customers needed improvement, even though they liked the support contracts and the upgrade sales. The process was so unwieldly that many companies, I’m sure, didn’t even attempt to purchase and install such software. The barriers to entry were just too great. Meaning although there was a desire for their products software vendors had to change their approach in order to grow.
This article was written by Stuart Wilkes on behalf of the National Cyber Skills Centre. To read the whole article, please click this link.
